Protect your new devices against accidental drops, liquid damage or theft.
Avoid unplanned expenses.

Getting insurance is easy: when buying online, simply choose the insurance period you want next to the selected product. If you have already bought the product, contact us by email at [email protected] or by phone +370 674 874 07.

Product insurance

We offer comprehensive “Warranty Expert” product insurance from the warranty centre (the insurance risk is underwritten by the international insurance company Compensa Vienna Insurance Group), so you can be sure your device will serve you for a long time and always stay in great condition. “Warranty Expert” guarantees to repair or replace your purchase even in events not covered by the manufacturer's warranty: if it is broken, damaged by liquid or fire, or stolen (theft confirmed by the police). The service is available to both private individuals and companies.

Insured product groups	Purchase value	Premium
		1 yr	2 yrs	3 yrs
iPhone	200 - 349 €	54 €	110 €	177 €
	350 - 499 €	77 €	143 €	232 €
	500 - 749 €	110 €	188 €	299 €
	750 - 1099 €	154 €	243 €	388 €
	1100 - 1499 €	188 €	332 €	521 €
	1500 - 1999 €	254 €	443 €	699 €
	2000 - 2500 €	321 €	543 €	854 €
All other devices (MacBook, Mac, iPad, Apple Watch, AirPods, etc.)	75 - 199 €	32 €	54 €	88 €
	200 - 349 €	43 €	77 €	121 €
	350 - 499 €	54 €	99 €	154 €
	500 - 749 €	77 €	121 €	199 €
	750 - 1099 €	121 €	199 €	321 €
	1100 - 1499 €	143 €	221 €	354 €
	1500 - 1999 €	177 €	288 €	454 €
	2000 - 3499 €	266 €	432 €	688 €
	3500 - 6000 €	466 €	754 €	1188 €

Deductible - 20%
Insured risks - damage to the purchase, destruction of the purchase, theft
Compensation - repair (if repair is not possible, the device is replaced with a new one)

Are there any additional fees?

The unconditional deductible is 20% of the product value. If damage occurs (the product was damaged: dropped and broken, got wet, damaged by fire, power surges, etc.) and it is determined that:
• the product can be repaired – the customer pays the unconditional deductible stated in the certificate for the repair;
• the product cannot be repaired and is replaced with a new/equivalent product – the customer pays the unconditional deductible stated in the certificate for the replacement.

What to do in case of damage?

• Register the claim at https://warranty.expert/en/ or by phone +370 700 33300.
• “Warranty Expert” will inform you about the repair details.
• Collect the repaired or new device at the specified address.

Who carries out the repair?

The service is administered by “Warranty Expert”, and repairs are carried out by manufacturer-authorised service centres. The insurance risk is underwritten by the international insurance company Compensa Vienna Insurance Group, supervised by the Bank of Lithuania.

Where can I call?

Customer service centre (free of charge) +370 700 33300, open Monday–Thursday 9:00–18:00 and Friday 9:00–17:00.

How long is the insurance valid?

Insurance against theft, irreparable damage and damage not covered by the manufacturer is valid for 1, 2 or 3 years. The insurance ends once a new product has been issued.

What damage is not covered?

Damage is not covered if the purchase was lost, used for purposes other than intended or not in accordance with the manufacturer's instructions, or due to wear, ageing or corrosion of the purchase or its parts.

Insurance rules — READ HERE

Insurance product information document — READ HERE