Updated on 13 November 2026.

1. Definitions
1.1. The General Terms and Conditions of Sale of iStore (hereinafter – the Terms) are the general conditions of the contract for the sale of goods that set out the rights and obligations of the Buyer and the Seller, the terms of purchase and payment, the procedure for delivery and return of goods, the liability of the parties and other provisions related to the purchase and sale of goods in the online store of UAB „Globus sitis“.
1.2. Online Store – the online store of UAB „Globus sitis“ operating at https://istore.lt, https://istore.lt/en/ and https://istore.lv, where the Buyer can purchase goods offered by the Seller.
1.3. Seller – UAB „Globus sitis“, a company incorporated under the laws of the Republic of Lithuania, company code 304123850, VAT code LT100009789715, registered office at Smolensko g. 10D-38, LT-03201 Vilnius, Lithuania, customer service tel. +370 674 87407, e-mail [email protected].
1.4. Buyer – a person who meets the requirements set out in clause 2.2 of these Terms and purchases goods in the Online Store.
1.5. Consumer – a Buyer who is a natural person purchasing goods for purposes unrelated to their business, trade, craft or profession.
1.6. Sales Contract – the contract for the sale of goods concluded between the Buyer and the Seller, consisting of the order placed by the Buyer and the Terms in force at the time the order was placed.

2. General provisions
2.1. Under the Sales Contract, the Seller undertakes to sell and deliver the goods to the Buyer, and the Buyer undertakes to accept the goods, pay the agreed price and cover the delivery costs under the conditions set out in these Terms.
2.2. The following persons may purchase in the Online Store:
2.2.1. natural persons with full legal capacity, i.e. persons aged 18 or over whose legal capacity has not been restricted by a court;
2.2.2. minors aged fourteen to eighteen, only with the consent of their parents or guardians, except where they independently dispose of their own income;
2.2.3. legal entities.
2.3. Goods are delivered to the countries listed on the Information for buyers page.
2.4. The information on payment and delivery methods, their prices, conditions and periods provided on the Information for buyers page forms part of these Terms. Each order is governed by the information in force at the time the order was placed.

3. Rights of the Buyer
3.1. The Buyer has the right to purchase goods in the Online Store in accordance with these Terms and the procedures of the Online Store.
3.2. The Consumer has the right to withdraw from the Sales Contract without giving any reason within 14 (fourteen) calendar days from the day the goods are delivered, except where the contract concerns:
3.2.1. goods made to the Buyer's specifications or clearly personalised;
3.2.2. sealed audio or video recordings or sealed computer software which were unsealed after delivery to the Consumer;
3.2.3. digital content not supplied on a tangible medium, if its supply has begun with the Consumer's express consent.
3.3. To exercise the right set out in clause 3.2, the Consumer must inform the Seller before the deadline by filling in the return form in the Returns section or by e-mail to [email protected], stating the order number and the goods to be returned.
3.4. The Consumer may return goods of proper quality if they are undamaged, unused, have not lost their commercial appearance and are complete with the original packaging and all manufacturer documentation. The Consumer may unpack the goods, inspect their appearance and contents and check that they switch on. A device that has been activated, linked to an Apple Account or otherwise set up for use is considered used: activation starts the manufacturer's warranty period and the goods can no longer be sold as new.
3.4.1. If the goods do not meet the conditions of clause 3.4, the Seller has the right to refuse them. At its discretion, the Seller may accept such goods and deduct the diminished value from the refund – the difference between the price paid and the price at which the goods can be sold as opened or used, plus reasonable costs of preparing the goods for resale. The Consumer is informed of the amount of the deduction in advance and may decide whether to return the goods.
3.5. The right to withdraw from the Sales Contract applies only to Consumers. It does not apply to legal entities, their representatives or natural persons purchasing goods for the purposes of their business or profession.

4. Obligations of the Buyer
4.1. The Buyer must pay for the goods and accept them in accordance with these Terms.
4.2. The Buyer undertakes not to disclose their login details to third parties. If the Buyer loses their login details, they must inform the Seller within 2 working days.
4.3. The Buyer must promptly update any changed details in their account.
4.4. When using the services of the Online Store, the Buyer undertakes to comply with these Terms and other conditions clearly stated in the Online Store, and not to breach the laws of the Republic of Lithuania.

5. Rights of the Seller
5.1. The Seller has the right, at its discretion, to set a minimum order value, i.e. the minimum amount required for an order to be processed. This amount is shown in the Online Store.
5.2. If the Buyer attempts to harm the stability and security of the Online Store or breaches their obligations, the Seller has the right, immediately and without notice, to restrict or suspend the Buyer's access to the Online Store or, in exceptional cases, to delete the Buyer's registration.
5.3. In the event of important circumstances, the Seller may temporarily or permanently discontinue the operation of the Online Store without prior notice to the Buyer. Orders already paid will in such a case be fulfilled or the money paid will be refunded to the Buyer.
5.4. The Seller has the right to cancel the Buyer's order without prior notice if the Buyer, having chosen prepayment by bank transfer or online banking, does not pay for the goods within 3 (three) working days.
5.5. If any information provided in the order is unclear, the Seller contacts the Buyer by the phone number or e-mail given in the order. In such a case, the delivery period starts from the day the Seller reaches the Buyer. If the Seller is unable to reach the Buyer within 3 (three) working days, the Seller has the right to cancel the order.
5.6. If the Buyer chooses to buy in instalments or to rent equipment, after placing the order the Buyer is redirected to the system of the financing or rental partner to complete the application and sign the agreement. In such a case, the delivery period starts from the day the partner confirms that the agreement has been concluded. If the agreement is not concluded within 3 (three) working days, the Seller has the right to cancel the order.

6. Obligations of the Seller
6.1. The Seller undertakes to enable the Buyer to use the services of the Online Store under the conditions set out in these Terms and in the Online Store.
6.2. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer under the conditions set out in section 9 of these Terms.
6.3. If, due to important circumstances, the Seller is unable to deliver the ordered goods, the Seller undertakes to offer equivalent goods or goods with the most similar characteristics. If the Buyer refuses such goods, the Seller undertakes to refund the money paid within 7 (seven) working days, if the Buyer has paid in advance.
6.4. In exceptional cases, where there are objectively justified circumstances that the Seller could not foresee or control (e.g. a change in the supplier's prices, a technical error in the system, force majeure), the Seller has the right to adjust the price of the goods after the order has been placed. In such a case, the Seller promptly informs the Buyer and gives them the option to confirm the new price or cancel the order. If the Buyer cancels, all amounts paid are refunded within 7 (seven) working days.

7. Conclusion of the Sales Contract
7.1. The contract between the Buyer and the Seller is deemed concluded when the Buyer, having selected the goods and filled in the shopping cart, ticks "I accept the Terms and conditions" and places the order. The order cannot be processed without this confirmation.
7.2. Each Sales Contract concluded between the Buyer and the Seller is recorded and stored in the database of the Online Store. A registered Buyer can view their order history by logging in to their account.

8. Prices, payment procedure and terms
8.1. Prices in the Online Store and in the order are stated in euro, including VAT.
8.2. The Buyer pays by one of the methods offered when placing the order. The available payment methods, their conditions and limitations (e.g. the maximum amount for cash payments) depend on the delivery country, the order amount and the type of Buyer and are listed on the Information for buyers page.
8.3. When choosing prepayment by bank transfer or online banking, the Buyer undertakes to pay without delay. In such a case, taking into account the Seller's right set out in clause 5.4, the parcel is prepared and the delivery period starts only after payment has been received.
8.4. The Seller is not responsible for the execution of payments by banks and payment service providers or for their timely crediting to the Seller's account.
8.5. If, due to a technical error or another reason beyond the Seller's control, an obviously incorrect price was stated for the goods, the Seller reserves the right to cancel such an order and inform the Buyer. In this case, all amounts paid by the Buyer are refunded within 7 (seven) working days.

9. Delivery of goods
9.1. When placing an order, the Buyer must specify the delivery address or choose to collect the goods.
9.2. The Buyer undertakes to accept the goods in person. If the Buyer cannot accept the goods in person and the goods have been delivered to the specified address and in accordance with other details provided by the Buyer, the Buyer has no right to make claims against the Seller regarding delivery to the wrong person.
9.3. Goods are delivered by the Seller or by courier services chosen by the Seller.
9.4. The Seller intends to deliver the goods within the periods stated in the product descriptions. Delivery periods are indicative, as they depend on the actual time the order is placed and paid. Delivery periods also depend on courier workload, the specific address, weather and traffic conditions and other circumstances, so the stated delivery period cannot be treated as an obligation to deliver the goods on a specific date. These periods also do not apply when the required goods are not in the Seller's warehouse and the Buyer is informed of the shortage. The Buyer agrees that in exceptional cases delivery may be delayed due to unforeseen circumstances beyond the Seller's control. In such a case, the Seller undertakes to contact the Buyer promptly and agree on delivery.
9.4.1. The available delivery and collection methods, countries, delivery times and periods, the opening hours of the pick-up point and the period for which goods are held there are listed on the Information for buyers page. If the goods are not collected within that period, the reservation may be cancelled.
9.4.2. The delivery period is stated in the product description or when placing the order: for goods in stock it is usually a few working days, while for goods ordered from the supplier or pre-ordered it may be several months. If no period is stated, the goods are delivered no later than 30 (thirty) days after the contract is concluded. If the Seller cannot deliver the goods within the stated period, it informs the Buyer and proposes a new period. If the goods are not delivered within an additional reasonable period agreed to or set by the Buyer, the Buyer has the right to cancel the order, and the money paid is refunded within 7 (seven) working days.
9.5. In all cases, the Seller is released from liability for late delivery if the goods are not delivered or are delivered late due to the fault of the Buyer or circumstances depending on the Buyer.
9.6. An invoice is issued to the Buyer; it is provided with the goods or electronically to the e-mail address given in the order. This invoice also serves as the warranty document for the goods.
9.7. Upon receiving the parcel (from a courier, a parcel locker, a pick-up point or the iStore pick-up point), the Buyer immediately inspects its packaging. If the packaging is damaged (crushed, wet, punctured or otherwise visibly damaged), the Buyer may refuse to accept the parcel. If the Buyer has accepted the parcel, they photograph the damaged packaging and the goods, keep the packaging and notify the Seller by e-mail at [email protected], attaching the photos, no later than 1 (one) working day after receiving the parcel.
9.7.1. If the Buyer does not notify the Seller within this period, the parcel is deemed to have been delivered in undamaged packaging, and the Seller is not liable for damage to the goods caused by external damage to the packaging. This does not limit the Consumer's rights regarding a lack of conformity of the goods with the contract (clause 11.1).
9.8. The delivery price depends on the delivery method, the country and the order amount. It is shown on the Information for buyers page and when placing the order, before the Buyer confirms it.
9.9. If the Buyer has received goods other than those ordered or goods that are incomplete, the Buyer notifies the Seller within 7 (seven) working days of delivery. The Seller replaces the goods with the ordered goods at its own expense or, if it does not have them, refunds the money paid within 7 (seven) working days.
9.10. The risk of accidental loss of or damage to the goods passes to the Buyer when the goods are handed over to the Buyer or to a person designated by the Buyer.
9.11. If the Buyer does not collect the goods within the set period or the goods cannot be delivered for reasons attributable to the Buyer, the Seller contacts the Buyer to agree on another delivery time or method. If the goods still cannot be handed over, the order is cancelled and the money paid is refunded less the delivery costs incurred by the Seller. If the Consumer has meanwhile notified the Seller of withdrawal from the contract as set out in clause 3.3 of these Terms, clause 11.4 applies.

10. Quality guarantee and shelf life
10.1. The characteristics of each product sold in the Online Store are stated in the product description in the Online Store.
10.2. The Seller is not responsible if the colour, shape or other parameters of goods shown in the Online Store differ from the actual size, shape and colour of the goods due to the characteristics of the Buyer's display.
10.3. For certain types of goods, the Seller provides a quality guarantee valid for a certain period; its specific term and other conditions are stated in the descriptions of such goods.
10.3.1. Apple devices are covered by a 12-month international manufacturer's warranty, which runs from the date of purchase and applies to both individuals and legal entities. More information about Apple's warranty terms is available here.
10.3.2. In addition, Consumers (private individuals) benefit from the Seller's statutory liability for any lack of conformity of the goods with the contract that becomes apparent within 2 (two) years of delivery (the so-called EU 24-month guarantee). This clause applies to Consumers only; legal entities and persons purchasing for business purposes are covered by the manufacturer's warranty (clause 10.3.1).
10.4. Where the Seller does not provide a quality guarantee for certain types of goods, the guarantee provided by the applicable laws applies.
10.5. Warranty repairs are carried out by authorised Apple service centres, so the Seller refers the Buyer to them for warranty service. This does not limit the Consumer's right to contact the Seller directly regarding a lack of conformity of the goods with the contract.
10.6. Where the law sets a shelf life for specific goods, the Seller undertakes to sell such goods so that the Buyer has a real opportunity to use them before the end of their shelf life.
10.7. The warranty does not apply if the defect was caused by the Buyer: the goods have been mechanically damaged, exposed to liquid, used improperly or for purposes other than intended, or repaired or opened outside an authorised service centre.
10.8. Before handing over a device for repair or warranty service, or returning it, the Buyer backs up the data on it. The Seller and the service centre are not responsible for data stored on the device; it may be erased during service.

11. Return and exchange of goods
11.1. If the goods do not conform to the contract (are defective), the Consumer has the right, in accordance with the Civil Code of the Republic of Lithuania, to require the Seller to remedy the defects free of charge or to replace the goods with goods of proper quality. If this is impossible or is not achieved within a reasonable time, the Consumer has the right to a proportionate price reduction or to terminate the contract and receive a refund. The contract cannot be terminated if the defect is minor. Defective goods are also replaced and returned in accordance with the Retail Trade Rules approved by Resolution No. 697 of the Government of the Republic of Lithuania of 11 June 2001 (as amended).
11.1.1. The cost of returning defective goods is borne by the Seller. If a refund is made, it is made within 7 (seven) working days after an authorised service centre or the Seller confirms the defect.
11.2. To return goods, the Buyer fills in the return form in the Returns section or writes to [email protected]. After receiving the request, the Seller contacts the Buyer regarding the return process.
11.3. The Consumer may exercise the right set out in clause 3.2 of these Terms within 14 (fourteen) calendar days from the day the goods are delivered, by informing the Seller as set out in clause 3.3.
11.4. If the Consumer withdraws from the contract under clause 3.2 of these Terms, the Seller refunds all amounts paid by the Consumer, including delivery costs (except for any additional costs if the Consumer chose a delivery method other than the cheapest standard delivery offered by the Seller), without undue delay and no later than 14 (fourteen) days from the day the Seller is informed of the withdrawal. The Seller may withhold the refund until it has received the goods back or the Consumer has supplied evidence of having sent them. The refund is made using the same payment method the Consumer used or, with the Consumer's consent, by bank transfer to the account specified by the Consumer.
11.4.1. The direct cost of returning the goods to the Seller is borne by the Consumer.
11.5. When returning goods, the Buyer must comply with the following conditions:
11.5.1. the goods must be undamaged, unused and must not have lost their commercial appearance (labels intact, protective films not removed, etc.) (this clause does not apply when defective goods are returned);
11.5.2. the returned goods must be complete, as received by the Buyer, with all accessories, documentation and the original packaging;
11.5.3. all personal data must be erased from the device and the device must be removed from the Buyer's Apple Account ("Find My" turned off);
11.5.4. the goods must be securely packed so that they are not damaged in transit. The Seller is not liable for goods damaged during return due to improper packaging where the return is arranged by the Buyer;
11.5.5. the order number or the proof of purchase must be provided when returning the goods;
11.5.6. if the goods were purchased as a set or with a gift or promotional item, the whole set must be returned together with the gift or promotional item, in the same condition as the main product. If the gift or promotional item is not returned or is damaged, its value is deducted from the refund.
11.6. The Seller has the right to refuse returned goods if the withdrawal was made after the deadline set out in clause 3.2 of these Terms, an exception under clauses 3.2.1–3.2.3 applies, the Buyer is not a Consumer, or the goods do not meet the conditions of clauses 3.4 and 11.5 (except where the Seller agrees to accept the goods with a deduction under clause 3.4.1). A device that has not been removed from the Buyer's Apple Account is accepted only after the Buyer removes it.

12. Liability
12.1. The Buyer is responsible for the accuracy of the details provided in the order form. If company details are entered in the order form, the VAT invoice is issued to the legal entity. The Buyer confirms that they are authorised by the company specified in the order to place the order, pay for and collect the goods. The Buyer confirms that all persons specified in the order form are authorised by them and may make payments and collect the goods on the Buyer's behalf. If the Buyer does not provide accurate details, the Seller is not responsible for the resulting consequences.
12.2. The Buyer is responsible for actions performed using the Online Store system.
12.3. The Buyer is responsible for disclosing their login details to third parties. If a third party uses the services of the Online Store by logging in with the Buyer's login details, the Seller considers that person to be the Buyer.
12.4. The Seller is released from any liability where losses arise because the Buyer, disregarding the Seller's recommendations and their own obligations, did not read these Terms, even though they had the opportunity to do so.
12.5. If the Online Store contains links to websites of other companies, institutions, organisations or persons, the Seller is not responsible for the information on them or their activities, does not maintain or control those websites and does not represent those companies or persons.
12.6. In the event of damage, the party at fault compensates the other party for direct losses.
12.7. At the Buyer's request, the details of a VAT invoice may be corrected within 10 (ten) calendar days of its issue. Invoices are not reissued after that.

13. Personal data protection
13.1. Personal data is processed in accordance with the iStore Privacy Policy.

14. Final provisions
14.1. All notices from one Party to the other must be given in writing. The Parties agree that notices sent to the other Party by e-mail are also considered written notices. A notice sent by e-mail is deemed received 96 hours after it was sent.
14.2. The Seller has the right to amend, correct or supplement the Terms. Changes take effect from their publication in the Online Store. Each order is governed by the version of the Terms in force at the time the order was placed.
14.3. The Seller sends newsletters and other direct marketing messages only with the Buyer's separate consent. The Buyer can withdraw consent at any time by clicking the unsubscribe link in the message or by writing to [email protected]. Registering in the Online Store or placing an order is not considered consent to direct marketing.
14.4. The Buyer may submit a complaint by e-mail to [email protected]. The Seller responds in writing no later than 14 (fourteen) calendar days after receiving it. The parties will seek to resolve disputes related to the Sales Contract by negotiation. A Consumer who is not satisfied with the Seller's response to a complaint may, within one year of contacting the Seller, apply to the State Consumer Rights Protection Authority of Lithuania (www.vvtat.lt); consumers resident in another EU country may also contact the European Consumer Centre of their country. If no agreement is reached, disputes are settled by the courts of the Republic of Lithuania under the law of the Republic of Lithuania. This does not deprive the Consumer of the protection afforded by the mandatory provisions of the law of the country of their habitual residence.
14.5. If a separate written agreement has been concluded with a Buyer that is a legal entity, the terms of that agreement apply, and these Terms apply to the extent not covered by that agreement.

Previous version (valid until 13 November 2026)