General rules of iStore.lt electronic commerce
1. Concepts
1.1. The general rules of iStore.lt electronic commerce (hereinafter - the Rules) are the general terms and conditions of the contract for the purchase and sale of goods, which determine the rights and obligations of the Buyer and the Seller, the conditions for purchasing and paying for goods, the procedure for the delivery and return of goods, the responsibilities of the parties and others related to the goods Provisions related to buying and selling UAB "Globus sitis" in the online shopping center.
1.2. Internet shopping center UAB "Globus sitis" - an electronic store located on the website, where the Buyer can buy the goods offered by the Seller.
1.3. Seller - UAB "Globus sitis", legal entity code 304123850, registered office address Smolensko str. 10D - 38, 03201 Vilnius, Republic of Lithuania, customer service line number +370 674 874 07, e-mail address info@istore.lt, internet address https://istore.lt.
1.4. Buyer - a person who complies with 2.2 of these Rules. and having purchased goods in the Internet shopping center on the website https://istore.lt.
1.5. Purchase and sale agreement - the goods purchase and sale agreement concluded between the Buyer and the Seller, which consists of the goods order application submitted to the Buyer and the Rules with subsequent amendments and additions.
2. General Provisions
2.1. With this Purchase-Sale Agreement, the Seller undertakes to sell and deliver the goods to the Buyer, and the Buyer undertakes to accept the goods and pay for them the specified amount of money and reimburse the delivery costs, under the conditions stipulated in this Agreement.
2.2. The following have the right to buy in the Online Shopping Center:
2.2.1. able natural persons, i.e. i.e. Persons who have reached the age of 18, whose capacity is not limited by court order;
2.2.2. minors between the ages of fourteen and eighteen, only with the consent of their parents or guardians, except in cases where they dispose of their income independently;
2.2.3. legal entities.
2.3. Trading activities in the Internet shopping center are carried out only in the Republic of Lithuania.
3. Buyer's rights
3.1. The buyer has the right to purchase goods in the Online Shopping Center in accordance with the procedure established by these Rules and the Online Shopping Center.
3.2. The Buyer has the right to withdraw from the Purchase-Sale Agreement concluded in the Online Shopping Center by notifying the Seller of this after filling out the return form no later than 14 (fourteen) calendar days from the day of delivery of the item, except in cases where the agreement was concluded for:
3.2.1. audio-visual works and phonograms in any video or audio media, computer programs, goods according to the buyer's individual order or goods that have been clearly customized for him;
3.3. When the Buyer implements 3.2 of these Rules. provided right, must submit a request to the Seller by e-mail and indicate the desired item to be returned and its order number. This Buyer's right is implemented in accordance with the Resolution of the Government of the Republic of Lithuania on 11.06.2001 No. 697 (revision of Resolution No. 738 of 22.07.2014) approved by the "Rules of Retail Trade".
3.4. 3.2 of the rules. The Buyer can exercise the right provided for in paragraph 1 only if the product is in a neat, original package, the appearance of the product's packaging has not changed substantially (labels intact, protective film not torn off, etc.), the product has not been used and/or damaged, the product is complete with all documentation supplied by the manufacturer.
3.5. The right to withdraw from the Purchase-Sale Agreement does not apply to legal entities and their authorized representatives.
4. Obligations of the buyer
4.1. The buyer must pay for the goods and accept them in accordance with the procedure established by these Rules.
4.2. The buyer undertakes not to transfer his login data to third parties. If the Buyer loses his login data, he must inform the Seller about it within 2 working days.
4.3. The Buyer must immediately update the changed data in the Buyer's registration form.
4.4. The buyer, using the services of the Online Shopping Center, undertakes to comply with these Rules, other conditions clearly indicated in the Online Shopping Center, and not to violate the legal acts of the Republic of Lithuania.
5. Seller's rights
5.1. The seller has the right to determine the minimum size of the basket of goods at his discretion, i.e. i.e. the minimum amount, upon reaching which the Buyer's order will be executed. The size of this amount is presented in the Online Shopping Center.
5.2. If the Buyer attempts to harm the stability and security of the Online Shopping Center or violates his obligations, the Seller has the right to immediately and without warning limit or suspend the Buyer's access to the Online Shopping Center or, in exceptional cases, cancel the Buyer's registration.
5.3. In the event of important circumstances, the Seller may temporarily or completely terminate the operation of the Online Shopping Center without notifying the Buyer in advance.
5.4. The Seller has the right to cancel his order without notifying the Buyer in advance, if the Buyer, having chosen Rule 8.2.1. and the payment method provided for in clauses 8.2.3, does not pay for the goods within 3 (three) working days.
5.5. When the Buyer chooses Rule 8.2.2. the method of payment provided for in point (in cash at the time of delivery of the goods) The Seller, in the event of uncertainty regarding the information provided in the order, contacts the Buyer by phone specified in the order. In this case, the term of delivery of the goods starts counting from the day of contact with the Buyer. The Seller has the right to cancel the order without prior notice to the Buyer if the Seller fails to contact the Buyer within 3 (three) working days.
5.6. When the Buyer chooses Rule 8.2.4. the payment method provided for in point (purchase by leasing) the Seller contacts the Buyer by phone or e-mail specified in the order. by mail regarding the submission of documents required for the leasing agreement. In this case, the term of delivery of the goods starts counting from the date of receipt of the documents required for the leasing contract and the separate notification of the Buyer that the leasing company gives a positive answer regarding the conclusion of the leasing contract with the Buyer. The Seller has the right to cancel the order without notifying the Buyer in advance, if the Seller fails to contact the Buyer within 3 (three) working days or fails to obtain the necessary documents to enter into a leasing agreement within 3 (three) working days after the application.
6. Obligations of the Seller
6.1. The Seller undertakes to enable the Buyer to use the services provided by the Online Shopping Center under the conditions set out in these Rules and the Online Shopping Center.
6.2. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer under the conditions specified in Clause 9 of the Rules.
6.3. The Seller, unable to deliver the ordered goods to the Buyer due to important circumstances, undertakes to offer an analogous or similar product as far as possible. If the Buyer refuses to accept an analogous or the most similar product, the Seller undertakes to return the money paid to the Buyer within 7 (seven) working days, if prepayment was made.
7. Conclusion of the purchase-sale agreement
7.1. The contract between the Buyer and the Seller is considered to be concluded from the moment when the Buyer, after choosing the item(s) to be purchased and creating a basket of goods, confirms " I have read and agree to the trading rules". Without this confirmation, the order cannot be executed.
7.2. Each Purchase-Sale Agreement concluded between the Buyer and the Seller is registered and stored in the database of the Online Shopping Center. After registering, the Buyer has the opportunity to view the purchase history after connecting to the Online Shopping Center system.
8. Product prices, payment procedure and terms
8.1. The prices of goods in the online shopping center and in the formed order are indicated in euros with VAT.
8.2. The buyer can pay for the goods in one of the following ways:
8.2.1. by bank transfer - when prepayment, when the Buyer, after printing the order and connecting to his online banking or going to the nearest bank branch, transfers the money to the bank account of the Online Shopping Center.
8.2.2. in cash at the time of delivery of the goods - when the Buyer pays for the goods at the time of their delivery (handover-acceptance). The Buyer can pay in cash if the value of the order does not exceed EUR 1500.
8.2.3. by electronic banking (in cooperation with the partner UAB "Paysera LT" ID number 300060819) - when advance payment is made using the electronic banking system used by the Buyer. For a buyer who has an electronic banking contract, when paying for goods in this way, a payment is generated in the electronic banking system according to the order he is paying for. The Buyer transfers the money to UAB "Paysera LT" in.k. 300060819 bank account.
8.2.4. in installments - when the Buyer pays for the goods in accordance with the additionally concluded leasing agreement and the payment schedules provided therein. After choosing this payment method, the Buyer must personally accept the goods, provide the courier with an identity document (passport or identity card), provide a copy of it to the courier, and sign the leasing agreement provided by the courier.
8.3. When paying with the payment methods provided in clauses 8.2.1., 8.2.3, the Buyer undertakes to pay immediately. In the aforementioned cases, taking into account Rule 5.4. the Seller's right provided for in point 1, only after receiving the payment for the goods, the goods parcel begins to be formed and the delivery term of the goods begins to be calculated.
8.4. The Seller is not responsible for the execution of payment orders in accordance with clauses 8.2.1 and 8.2.3 of these Rules and their timely crediting to the Seller's account.
9. Delivery of goods
9.1. When ordering goods, the buyer must indicate the place of delivery of the goods in the application.
9.2. The buyer undertakes to accept the goods personally. In the event that he cannot personally receive the goods, and the goods are delivered to the specified address and based on other data provided by the Buyer, the Buyer has no right to make claims to the Seller regarding the delivery of the goods to the wrong entity.
9.3. The goods are delivered by the Seller or his authorized representative.
9.4. The Seller intends to deliver the goods to the Buyer in accordance with the terms specified in the product descriptions. The delivery dates are preliminary, as the dates are updated depending on the time of actual order submission and payment. The delivery terms also depend on the availability of the couriers, the specific address, weather and traffic conditions and other nuances, so the specified delivery term cannot be treated as an obligation to deliver the goods on the specified date. These terms also do not apply in cases where the Seller does not have the necessary goods in stock, and the Buyer is informed of the shortage of the goods ordered by him. At the same time, the Buyer agrees that in exceptional cases the delivery of the goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to immediately contact the Buyer and coordinate the delivery of the goods.
9.4.1. Goods marked with the Express mark can be delivered in Vilnius on the same working day. In Vilnius: delivery from 12:00 p.m. to 5:00 p.m., if ordered before 12:00 p.m., delivery from 6:00 p.m. to 10:00 p.m., if ordered before 3:00 p.m. Packages are not delivered on weekends, orders are delivered on the next working day.
9.4.2. Goods in stock are usually delivered within 1-2 working days (unless otherwise specified) to all Lithuanian cities. Items with an estimated time of arrival are shipped within 1-2 business days of being in stock. Before the goods are delivered, a suitable delivery time of the goods is agreed upon. Available delivery times: weekdays 8:00 a.m. - 10:00 p.m., Saturdays 8:00 a.m. - 6:00 p.m.: in Vilnius, Kaunas, Klaipėda, Šiauliai, Panevėžys, Alytus, Marijampole, Taurage, Telšiai, Utena; on weekdays from 8:00 a.m. to 6:00 p.m. in other cities and areas of Lithuania.
9.4.3. Goods can be delivered to other countries of the European Union for an additional fee.
9.5. In all cases, the Seller is released from responsibility for the violation of the terms of delivery of the goods, if the goods are not delivered to the Buyer or are delivered late due to the Buyer's fault or due to circumstances beyond the Buyer's control.
9.6. During the delivery of the goods, the Buyer is also given an invoice or other delivery-acceptance document with the goods. Only the electronic version of the invoice can be provided to the buyer at the e-mail specified in the order. by post This invoice is kept together with the product's warranty card.
9.7. During the delivery of the goods, the Buyer must check the condition of the shipment together with the Seller or his authorized representative. If the buyer signs the invoice or other document of delivery-acceptance of the shipment, it is considered that the shipment has been delivered in proper condition. Having noticed that the package of the delivered shipment is damaged (crumpled, wet or otherwise externally damaged), the Buyer must note this in the invoice or other shipment transfer-acceptance document and, in the presence of the Seller or his representative, draw up a free-form package violation act. If the Buyer does not perform these actions, the Seller is released from responsibility against the Buyer for product damage, if such damage was caused by packaging damage that the Buyer did not note in the above procedure.
9.8. The delivery (transportation) fee of the goods is equal to 5 EUR, if the purchase amount is less than 300 EUR, for each order placed. Delivery of goods is free, if the purchase amount is equal to or greater than 300 EUR, for each order placed. An additional fee of 18 EUR is applied to the delivery of parcels to the Curonian Spit. In the event that the Buyer, based on Rule 3.2., refuses the Purchase-Sale Agreement, he is obliged to pay all the direct costs of sending and returning the goods to the Seller. The amount of these Seller's expenses is deducted from the money paid for the item(s) to be returned to the Buyer. If the offset does not cover the entire claim of the Seller, i.e. i.e. If the costs of returning the goods incurred by the Seller exceed the value of the returned goods, the Buyer undertakes to pay the remaining amount to the Seller within 15 days.
10. Product quality guarantee and expiration date
10.1. The characteristics of each product sold in the Online Shopping Center are indicated in the description of the product on the shopping center's website.
10.2. The seller is not responsible for the fact that the color, shape or other parameters of the goods in the online shopping center may not correspond to the real size, shape and color of the goods due to the display used by the buyer, e.g. of the
10.3. For certain types of goods, the seller provides a guarantee of the quality of items valid for a certain period of time, the specific term and other conditions of which are indicated in the descriptions of such goods.
10.3.1. Apple devices are covered by a 12-month warranty. international manufacturer's warranty, which is calculated from the date of purchase of the device and is valid for both individuals and legal entities. EU regulated mandatory minimum of 24 months. the warranty period is valid only for Apple devices purchased by natural persons (if the country of product purchase is Lithuania). You can find out more about Apple's warranty service and device usage terms here .
10.4. In the event that the Seller does not provide a quality guarantee for certain types of goods, the guarantee provided by the relevant legal acts shall apply.
10.5. The seller does not provide warranty service for goods, referring the Buyer to a warranty service center in each specific case.
10.6. In cases where, on the basis of legal acts, a certain expiration date is determined for specific goods, the Seller undertakes to sell such goods to the Buyer in such a way that he is given a real opportunity to use such goods until the end of the expiration date.
11. Return and exchange of goods
11.1. Defects of the sold goods are removed, low-quality goods are exchanged or returned in accordance with the Resolution of the Government of the Republic of Lithuania on 11.06.2001 No. 697 (revision of Resolution No. 738 of 22.07.2014) approved by the "Rules of Retail Trade".
11.2. In order to return the product(s) in accordance with Rules 11.1. in the cases indicated in point 1, the Buyer must fill out the goods return document, which is sent by e-mail at the Buyer's request, and submit it together with the returned item(s).
11.3. 3.2 of the rules. The Buyer can exercise the right provided for in point 14 (fourteen) calendar days from the day of delivery of the goods to him, informing the Seller about this according to Rule 3.2. the procedure provided for in paragraph.
11.4. Money for returned goods is returned to the buyer by bank transfer to the account indicated by the buyer within 7 working days.
11.5. When returning goods to the buyer, it is necessary to comply with the following conditions:
11.5.1. the returned item must be in its original, neat packaging;
11.5.2. the product must be unused and/or undamaged by the Buyer;
11.5.3. the product must not have lost its commercial appearance (label intact, protective film not torn off, etc.) (this clause does not apply in the case of returning a defective product);
11.5.4. the returned item must be in the same configuration as the one received by the Buyer;
11.5.5. when returning the product, it is necessary to present its purchase document, warranty card (if it was issued) and completed Rule 11.2. the return document specified in point.
11.6. The Seller has the right not to accept the goods returned by the Buyer, if the Buyer does not follow the procedure for returning the goods established in this article.
11.6. The following items cannot be returned (this clause does not apply in the case of returning a defective item):
11.7.1. perfumery, cosmetics and toilet preparations (codes according to the Combined Nomenclature of Goods - 33.03 - 33.07);
11.7.2. photography and cinematography goods (code according to the Combined Nomenclature of Goods - 37.00);
11.7.3. printed books, reproductions and other articles of the printing industry (code according to the Combined Nomenclature of Goods - 49.00);
11.7.4. machines and mechanical devices (code according to the Combined Nomenclature of Goods - 84.00);
11.7.5. electrical machines and devices, sound recording and reproducing and television video and sound recording and reproducing apparatus (code according to the Combined Nomenclature of Goods - 85.00);
11.7.6. optical, photographic, cinematographic, measuring, control, medical or surgical devices and apparatus (code according to the Combined Nomenclature of Goods - 90.00);
11.7.7. watches (code according to the Combined Nomenclature of Goods - 91.00);
11.7.8. musical instruments (code according to the Combined Nomenclature of Goods - 92.00).
12. Responsibility
12.1. The buyer is responsible for the correctness of the data provided in the order form. After filling in the company data in the order form, a VAT invoice for a legal entity is automatically attached to the product. The buyer confirms that he is authorized by the company specified in his order to place the order and pay for and pick up the goods. The buyer confirms that all persons specified in the order form are authorized by him and can make payments and collect goods on behalf of the buyer. If the Buyer does not provide accurate data in the registration form, the Seller is not responsible for the resulting consequences.
12.2. The buyer is responsible for actions performed using the Online Shopping Center system.
12.3. The buyer is responsible for the transfer of his login data to third parties individuals. If the services provided by the Online Shopping Center are used by a third person who has connected to the Online Shopping Center using the Buyer's login data, the Seller considers this person to be the Buyer.
12.4. The Seller is released from any responsibility in cases where losses arise because the Buyer, regardless of the Seller's recommendations and his obligations, did not familiarize himself with these Rules, although he was given such an opportunity.
12.5. If the Seller's online shopping center contains links to the websites of other companies, institutions, organizations or individuals, the Seller is not responsible for the information or activities carried out there, does not supervise or control those websites and does not represent those companies and individuals.
12.6. In the event of damage, the guilty party compensates the other party for direct losses.
13. Protection of personal data
13.1. Personal data protection is carried out in accordance with the principles and rules defined in the iStore.lt privacy policy and personal data protection rules.
14. Final provisions
14.1. All notices from one Party to the other Party must be in writing. The Parties agree that notifications sent to the other Party by e-mail are also treated as notifications in written form. An e-mail notification is considered received when 96 hours have passed since it was sent.
14.2. The seller reserves the right to change, amend or add to the Rules at any time, taking into account the requirements established by legal acts. The registered Buyer will be informed about any changes, corrections or additions during the login in the online shopping center system and, in order to shop in this online shopping center, he will have to re-accept the modified Rules.
14.3. By registering in the Online Shopping Center, the buyer agrees that his personal data will be processed for direct marketing purposes. The buyer has the right at any time, without specifying the reasons for his objection, to object to the processing of his personal data by the Seller for the purpose of direct marketing. The buyer expresses his consent or disagreement regarding the processing of his personal data in writing by e-mail, specifying his name and surname.
14.4. Disputes related to the Agreement will be resolved by the parties through negotiations. If no agreement can be reached, disputes are resolved in the courts of the Republic of Lithuania in accordance with the law of the Republic of Lithuania.
1.1. The general rules of iStore.lt electronic commerce (hereinafter - the Rules) are the general terms and conditions of the contract for the purchase and sale of goods, which determine the rights and obligations of the Buyer and the Seller, the conditions for purchasing and paying for goods, the procedure for the delivery and return of goods, the responsibilities of the parties and others related to the goods Provisions related to buying and selling UAB "Globus sitis" in the online shopping center.
1.2. Internet shopping center UAB "Globus sitis" - an electronic store located on the website, where the Buyer can buy the goods offered by the Seller.
1.3. Seller - UAB "Globus sitis", legal entity code 304123850, registered office address Smolensko str. 10D - 38, 03201 Vilnius, Republic of Lithuania, customer service line number +370 674 874 07, e-mail address info@istore.lt, internet address https://istore.lt.
1.4. Buyer - a person who complies with 2.2 of these Rules. and having purchased goods in the Internet shopping center on the website https://istore.lt.
1.5. Purchase and sale agreement - the goods purchase and sale agreement concluded between the Buyer and the Seller, which consists of the goods order application submitted to the Buyer and the Rules with subsequent amendments and additions.
2. General Provisions
2.1. With this Purchase-Sale Agreement, the Seller undertakes to sell and deliver the goods to the Buyer, and the Buyer undertakes to accept the goods and pay for them the specified amount of money and reimburse the delivery costs, under the conditions stipulated in this Agreement.
2.2. The following have the right to buy in the Online Shopping Center:
2.2.1. able natural persons, i.e. i.e. Persons who have reached the age of 18, whose capacity is not limited by court order;
2.2.2. minors between the ages of fourteen and eighteen, only with the consent of their parents or guardians, except in cases where they dispose of their income independently;
2.2.3. legal entities.
2.3. Trading activities in the Internet shopping center are carried out only in the Republic of Lithuania.
3. Buyer's rights
3.1. The buyer has the right to purchase goods in the Online Shopping Center in accordance with the procedure established by these Rules and the Online Shopping Center.
3.2. The Buyer has the right to withdraw from the Purchase-Sale Agreement concluded in the Online Shopping Center by notifying the Seller of this after filling out the return form no later than 14 (fourteen) calendar days from the day of delivery of the item, except in cases where the agreement was concluded for:
3.2.1. audio-visual works and phonograms in any video or audio media, computer programs, goods according to the buyer's individual order or goods that have been clearly customized for him;
3.3. When the Buyer implements 3.2 of these Rules. provided right, must submit a request to the Seller by e-mail and indicate the desired item to be returned and its order number. This Buyer's right is implemented in accordance with the Resolution of the Government of the Republic of Lithuania on 11.06.2001 No. 697 (revision of Resolution No. 738 of 22.07.2014) approved by the "Rules of Retail Trade".
3.4. 3.2 of the rules. The Buyer can exercise the right provided for in paragraph 1 only if the product is in a neat, original package, the appearance of the product's packaging has not changed substantially (labels intact, protective film not torn off, etc.), the product has not been used and/or damaged, the product is complete with all documentation supplied by the manufacturer.
3.5. The right to withdraw from the Purchase-Sale Agreement does not apply to legal entities and their authorized representatives.
4. Obligations of the buyer
4.1. The buyer must pay for the goods and accept them in accordance with the procedure established by these Rules.
4.2. The buyer undertakes not to transfer his login data to third parties. If the Buyer loses his login data, he must inform the Seller about it within 2 working days.
4.3. The Buyer must immediately update the changed data in the Buyer's registration form.
4.4. The buyer, using the services of the Online Shopping Center, undertakes to comply with these Rules, other conditions clearly indicated in the Online Shopping Center, and not to violate the legal acts of the Republic of Lithuania.
5. Seller's rights
5.1. The seller has the right to determine the minimum size of the basket of goods at his discretion, i.e. i.e. the minimum amount, upon reaching which the Buyer's order will be executed. The size of this amount is presented in the Online Shopping Center.
5.2. If the Buyer attempts to harm the stability and security of the Online Shopping Center or violates his obligations, the Seller has the right to immediately and without warning limit or suspend the Buyer's access to the Online Shopping Center or, in exceptional cases, cancel the Buyer's registration.
5.3. In the event of important circumstances, the Seller may temporarily or completely terminate the operation of the Online Shopping Center without notifying the Buyer in advance.
5.4. The Seller has the right to cancel his order without notifying the Buyer in advance, if the Buyer, having chosen Rule 8.2.1. and the payment method provided for in clauses 8.2.3, does not pay for the goods within 3 (three) working days.
5.5. When the Buyer chooses Rule 8.2.2. the method of payment provided for in point (in cash at the time of delivery of the goods) The Seller, in the event of uncertainty regarding the information provided in the order, contacts the Buyer by phone specified in the order. In this case, the term of delivery of the goods starts counting from the day of contact with the Buyer. The Seller has the right to cancel the order without prior notice to the Buyer if the Seller fails to contact the Buyer within 3 (three) working days.
5.6. When the Buyer chooses Rule 8.2.4. the payment method provided for in point (purchase by leasing) the Seller contacts the Buyer by phone or e-mail specified in the order. by mail regarding the submission of documents required for the leasing agreement. In this case, the term of delivery of the goods starts counting from the date of receipt of the documents required for the leasing contract and the separate notification of the Buyer that the leasing company gives a positive answer regarding the conclusion of the leasing contract with the Buyer. The Seller has the right to cancel the order without notifying the Buyer in advance, if the Seller fails to contact the Buyer within 3 (three) working days or fails to obtain the necessary documents to enter into a leasing agreement within 3 (three) working days after the application.
6. Obligations of the Seller
6.1. The Seller undertakes to enable the Buyer to use the services provided by the Online Shopping Center under the conditions set out in these Rules and the Online Shopping Center.
6.2. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer under the conditions specified in Clause 9 of the Rules.
6.3. The Seller, unable to deliver the ordered goods to the Buyer due to important circumstances, undertakes to offer an analogous or similar product as far as possible. If the Buyer refuses to accept an analogous or the most similar product, the Seller undertakes to return the money paid to the Buyer within 7 (seven) working days, if prepayment was made.
7. Conclusion of the purchase-sale agreement
7.1. The contract between the Buyer and the Seller is considered to be concluded from the moment when the Buyer, after choosing the item(s) to be purchased and creating a basket of goods, confirms " I have read and agree to the trading rules". Without this confirmation, the order cannot be executed.
7.2. Each Purchase-Sale Agreement concluded between the Buyer and the Seller is registered and stored in the database of the Online Shopping Center. After registering, the Buyer has the opportunity to view the purchase history after connecting to the Online Shopping Center system.
8. Product prices, payment procedure and terms
8.1. The prices of goods in the online shopping center and in the formed order are indicated in euros with VAT.
8.2. The buyer can pay for the goods in one of the following ways:
8.2.1. by bank transfer - when prepayment, when the Buyer, after printing the order and connecting to his online banking or going to the nearest bank branch, transfers the money to the bank account of the Online Shopping Center.
8.2.2. in cash at the time of delivery of the goods - when the Buyer pays for the goods at the time of their delivery (handover-acceptance). The Buyer can pay in cash if the value of the order does not exceed EUR 1500.
8.2.3. by electronic banking (in cooperation with the partner UAB "Paysera LT" ID number 300060819) - when advance payment is made using the electronic banking system used by the Buyer. For a buyer who has an electronic banking contract, when paying for goods in this way, a payment is generated in the electronic banking system according to the order he is paying for. The Buyer transfers the money to UAB "Paysera LT" in.k. 300060819 bank account.
8.2.4. in installments - when the Buyer pays for the goods in accordance with the additionally concluded leasing agreement and the payment schedules provided therein. After choosing this payment method, the Buyer must personally accept the goods, provide the courier with an identity document (passport or identity card), provide a copy of it to the courier, and sign the leasing agreement provided by the courier.
8.3. When paying with the payment methods provided in clauses 8.2.1., 8.2.3, the Buyer undertakes to pay immediately. In the aforementioned cases, taking into account Rule 5.4. the Seller's right provided for in point 1, only after receiving the payment for the goods, the goods parcel begins to be formed and the delivery term of the goods begins to be calculated.
8.4. The Seller is not responsible for the execution of payment orders in accordance with clauses 8.2.1 and 8.2.3 of these Rules and their timely crediting to the Seller's account.
9. Delivery of goods
9.1. When ordering goods, the buyer must indicate the place of delivery of the goods in the application.
9.2. The buyer undertakes to accept the goods personally. In the event that he cannot personally receive the goods, and the goods are delivered to the specified address and based on other data provided by the Buyer, the Buyer has no right to make claims to the Seller regarding the delivery of the goods to the wrong entity.
9.3. The goods are delivered by the Seller or his authorized representative.
9.4. The Seller intends to deliver the goods to the Buyer in accordance with the terms specified in the product descriptions. The delivery dates are preliminary, as the dates are updated depending on the time of actual order submission and payment. The delivery terms also depend on the availability of the couriers, the specific address, weather and traffic conditions and other nuances, so the specified delivery term cannot be treated as an obligation to deliver the goods on the specified date. These terms also do not apply in cases where the Seller does not have the necessary goods in stock, and the Buyer is informed of the shortage of the goods ordered by him. At the same time, the Buyer agrees that in exceptional cases the delivery of the goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to immediately contact the Buyer and coordinate the delivery of the goods.
9.4.1. Goods marked with the Express mark can be delivered in Vilnius on the same working day. In Vilnius: delivery from 12:00 p.m. to 5:00 p.m., if ordered before 12:00 p.m., delivery from 6:00 p.m. to 10:00 p.m., if ordered before 3:00 p.m. Packages are not delivered on weekends, orders are delivered on the next working day.
9.4.2. Goods in stock are usually delivered within 1-2 working days (unless otherwise specified) to all Lithuanian cities. Items with an estimated time of arrival are shipped within 1-2 business days of being in stock. Before the goods are delivered, a suitable delivery time of the goods is agreed upon. Available delivery times: weekdays 8:00 a.m. - 10:00 p.m., Saturdays 8:00 a.m. - 6:00 p.m.: in Vilnius, Kaunas, Klaipėda, Šiauliai, Panevėžys, Alytus, Marijampole, Taurage, Telšiai, Utena; on weekdays from 8:00 a.m. to 6:00 p.m. in other cities and areas of Lithuania.
9.4.3. Goods can be delivered to other countries of the European Union for an additional fee.
9.5. In all cases, the Seller is released from responsibility for the violation of the terms of delivery of the goods, if the goods are not delivered to the Buyer or are delivered late due to the Buyer's fault or due to circumstances beyond the Buyer's control.
9.6. During the delivery of the goods, the Buyer is also given an invoice or other delivery-acceptance document with the goods. Only the electronic version of the invoice can be provided to the buyer at the e-mail specified in the order. by post This invoice is kept together with the product's warranty card.
9.7. During the delivery of the goods, the Buyer must check the condition of the shipment together with the Seller or his authorized representative. If the buyer signs the invoice or other document of delivery-acceptance of the shipment, it is considered that the shipment has been delivered in proper condition. Having noticed that the package of the delivered shipment is damaged (crumpled, wet or otherwise externally damaged), the Buyer must note this in the invoice or other shipment transfer-acceptance document and, in the presence of the Seller or his representative, draw up a free-form package violation act. If the Buyer does not perform these actions, the Seller is released from responsibility against the Buyer for product damage, if such damage was caused by packaging damage that the Buyer did not note in the above procedure.
9.8. The delivery (transportation) fee of the goods is equal to 5 EUR, if the purchase amount is less than 300 EUR, for each order placed. Delivery of goods is free, if the purchase amount is equal to or greater than 300 EUR, for each order placed. An additional fee of 18 EUR is applied to the delivery of parcels to the Curonian Spit. In the event that the Buyer, based on Rule 3.2., refuses the Purchase-Sale Agreement, he is obliged to pay all the direct costs of sending and returning the goods to the Seller. The amount of these Seller's expenses is deducted from the money paid for the item(s) to be returned to the Buyer. If the offset does not cover the entire claim of the Seller, i.e. i.e. If the costs of returning the goods incurred by the Seller exceed the value of the returned goods, the Buyer undertakes to pay the remaining amount to the Seller within 15 days.
10. Product quality guarantee and expiration date
10.1. The characteristics of each product sold in the Online Shopping Center are indicated in the description of the product on the shopping center's website.
10.2. The seller is not responsible for the fact that the color, shape or other parameters of the goods in the online shopping center may not correspond to the real size, shape and color of the goods due to the display used by the buyer, e.g. of the
10.3. For certain types of goods, the seller provides a guarantee of the quality of items valid for a certain period of time, the specific term and other conditions of which are indicated in the descriptions of such goods.
10.3.1. Apple devices are covered by a 12-month warranty. international manufacturer's warranty, which is calculated from the date of purchase of the device and is valid for both individuals and legal entities. EU regulated mandatory minimum of 24 months. the warranty period is valid only for Apple devices purchased by natural persons (if the country of product purchase is Lithuania). You can find out more about Apple's warranty service and device usage terms here .
10.4. In the event that the Seller does not provide a quality guarantee for certain types of goods, the guarantee provided by the relevant legal acts shall apply.
10.5. The seller does not provide warranty service for goods, referring the Buyer to a warranty service center in each specific case.
10.6. In cases where, on the basis of legal acts, a certain expiration date is determined for specific goods, the Seller undertakes to sell such goods to the Buyer in such a way that he is given a real opportunity to use such goods until the end of the expiration date.
11. Return and exchange of goods
11.1. Defects of the sold goods are removed, low-quality goods are exchanged or returned in accordance with the Resolution of the Government of the Republic of Lithuania on 11.06.2001 No. 697 (revision of Resolution No. 738 of 22.07.2014) approved by the "Rules of Retail Trade".
11.2. In order to return the product(s) in accordance with Rules 11.1. in the cases indicated in point 1, the Buyer must fill out the goods return document, which is sent by e-mail at the Buyer's request, and submit it together with the returned item(s).
11.3. 3.2 of the rules. The Buyer can exercise the right provided for in point 14 (fourteen) calendar days from the day of delivery of the goods to him, informing the Seller about this according to Rule 3.2. the procedure provided for in paragraph.
11.4. Money for returned goods is returned to the buyer by bank transfer to the account indicated by the buyer within 7 working days.
11.5. When returning goods to the buyer, it is necessary to comply with the following conditions:
11.5.1. the returned item must be in its original, neat packaging;
11.5.2. the product must be unused and/or undamaged by the Buyer;
11.5.3. the product must not have lost its commercial appearance (label intact, protective film not torn off, etc.) (this clause does not apply in the case of returning a defective product);
11.5.4. the returned item must be in the same configuration as the one received by the Buyer;
11.5.5. when returning the product, it is necessary to present its purchase document, warranty card (if it was issued) and completed Rule 11.2. the return document specified in point.
11.6. The Seller has the right not to accept the goods returned by the Buyer, if the Buyer does not follow the procedure for returning the goods established in this article.
11.6. The following items cannot be returned (this clause does not apply in the case of returning a defective item):
11.7.1. perfumery, cosmetics and toilet preparations (codes according to the Combined Nomenclature of Goods - 33.03 - 33.07);
11.7.2. photography and cinematography goods (code according to the Combined Nomenclature of Goods - 37.00);
11.7.3. printed books, reproductions and other articles of the printing industry (code according to the Combined Nomenclature of Goods - 49.00);
11.7.4. machines and mechanical devices (code according to the Combined Nomenclature of Goods - 84.00);
11.7.5. electrical machines and devices, sound recording and reproducing and television video and sound recording and reproducing apparatus (code according to the Combined Nomenclature of Goods - 85.00);
11.7.6. optical, photographic, cinematographic, measuring, control, medical or surgical devices and apparatus (code according to the Combined Nomenclature of Goods - 90.00);
11.7.7. watches (code according to the Combined Nomenclature of Goods - 91.00);
11.7.8. musical instruments (code according to the Combined Nomenclature of Goods - 92.00).
12. Responsibility
12.1. The buyer is responsible for the correctness of the data provided in the order form. After filling in the company data in the order form, a VAT invoice for a legal entity is automatically attached to the product. The buyer confirms that he is authorized by the company specified in his order to place the order and pay for and pick up the goods. The buyer confirms that all persons specified in the order form are authorized by him and can make payments and collect goods on behalf of the buyer. If the Buyer does not provide accurate data in the registration form, the Seller is not responsible for the resulting consequences.
12.2. The buyer is responsible for actions performed using the Online Shopping Center system.
12.3. The buyer is responsible for the transfer of his login data to third parties individuals. If the services provided by the Online Shopping Center are used by a third person who has connected to the Online Shopping Center using the Buyer's login data, the Seller considers this person to be the Buyer.
12.4. The Seller is released from any responsibility in cases where losses arise because the Buyer, regardless of the Seller's recommendations and his obligations, did not familiarize himself with these Rules, although he was given such an opportunity.
12.5. If the Seller's online shopping center contains links to the websites of other companies, institutions, organizations or individuals, the Seller is not responsible for the information or activities carried out there, does not supervise or control those websites and does not represent those companies and individuals.
12.6. In the event of damage, the guilty party compensates the other party for direct losses.
13. Protection of personal data
13.1. Personal data protection is carried out in accordance with the principles and rules defined in the iStore.lt privacy policy and personal data protection rules.
14. Final provisions
14.1. All notices from one Party to the other Party must be in writing. The Parties agree that notifications sent to the other Party by e-mail are also treated as notifications in written form. An e-mail notification is considered received when 96 hours have passed since it was sent.
14.2. The seller reserves the right to change, amend or add to the Rules at any time, taking into account the requirements established by legal acts. The registered Buyer will be informed about any changes, corrections or additions during the login in the online shopping center system and, in order to shop in this online shopping center, he will have to re-accept the modified Rules.
14.3. By registering in the Online Shopping Center, the buyer agrees that his personal data will be processed for direct marketing purposes. The buyer has the right at any time, without specifying the reasons for his objection, to object to the processing of his personal data by the Seller for the purpose of direct marketing. The buyer expresses his consent or disagreement regarding the processing of his personal data in writing by e-mail, specifying his name and surname.
14.4. Disputes related to the Agreement will be resolved by the parties through negotiations. If no agreement can be reached, disputes are resolved in the courts of the Republic of Lithuania in accordance with the law of the Republic of Lithuania.